Shipping & Returns
How do I get a shipping quote?
To find out how much it costs to deliver to your location is to add a few products to your shopping basket and proceed to the checkout. From there you can enter your address and click what shipping option suits you. Each shipping option has a price and an approximate delivery time.
Fixed standard shipping price regardless of weight. The price of your cart determines the shipping cost. We will not make any profit on shipping costs. Although shipping costs are subject to change due to the postal services that we use.
A large number of shipping options are available and will be visible at checkout. The majority of orders over £100 will be delivered by Courier free of charge.
Shipping costs are as follows;
Orders placed on or during Bank Holidays will be shipped the following working day or two, this includes all shipping methods. You can still place orders during this time, however, please be aware that you may receive your order later than expected during this time, so thank you for your patience.
Aerosols cannot be sent by surface shipping postage and can only be shipped by surface courier service where applicable when ordered. This is because of the air trapped within a pressurized container which has a tendency to explode due to the decreased air pressure at high altitudes.
Unfortunately we are unable to ship to the rest of the world, this will be available due time.
Customers rights to Cancel
It is within the customers right to cancel orders before dispatch, they will receive full refund on the item/s however, if posted and you decide to cancel we can only refund you the cost of the item. Please read below to find out about returns but please note returns are not the same as cancelling.
Please not you only have 14 days from making the payment to cancel your order.
If you are not 100% satisfied with your purchase from Top-Hatted Hamster Games(THHG) , you can return your items for a full refund within 60 days of the original delivery date.
Returns must be unopened, in the state you received them, and in the original packaging.
Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorization (RMA).
If the product is defective or the return is a result of our error, please notify us within 14 days of receipt of the item and we will pay the return shipping costs to a maximum of £5.00.
Instructions for returns will be supplied in response to an email. So please at: Top-HattedHamster@outlook.com and please wait for a reply before attempting to return.
It may take 4-5 business days for your return to reach us at (THHG). Although it could take up to 7 depending on which service you use. But once it is received and inspected (usually within 48 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
For questions regarding our returns policy please email THHG at firstname.lastname@example.org
While we at Top-Hatted Hamster Games take all reasonable steps to ensure a fast and reliable service, we do not accept liability for any supplementary costs incurred by customers caused by damaged or faulty goods or delayed, lost or misrouted orders. Although we will try our best to refund if and when possible if required.