Privacy - Cookie - Security Policies
Top-Hatted Hamster Games – which we’ll refer to as THHG in this document –
For simplicity throughout this notice, ‘we’ and ‘us’ means Top-Hatted Hamster Games.
At THHG, we are real people, just like you. So we're committed to safeguarding your privacy. The following policy outlines how we treat your personal information and the security measures which we have put in place. This policy also explains in detail the types of personal data we may collect about you when you interact with us.
We know that there’s a lot of information here, but we want you to be fully informed about your rights regarding how we as a trading company use your data; for example, we will explain things such as how we combine data to build a picture of you.
We may collect, store and use the following kinds of personal data:
Information about your computer, your visits to and your use of our websites. This also includes information that you provide to us for the purpose of subscribing to our website services, email notifications and newsletters. Plus, any other information that you choose to send to us.
We do not store Credit Card/Debit Card information.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
When you are using our website we are the website controllers.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting THHG to law enforcement .
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to either send or make personalised offers available to you.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
We will also use your address details to send direct marketing information to you by post, , telling you about products and services that we think might interest you.
Sometimes we will share links to other websites, either on our social media or from our online store for example. Please be aware that we are not responsible for the privacy policies or practices of third party websites.
When you visit any of our website, and use your account to buy products and services, or redeem vouchers from us online,
When you create an account with us.
When you contact us by any means with queries, complaints etc.
When you ask us to email you information about a product or service.
When you comment on or review our products and services.
We collect data from publicly-available sources when you have given your consent to share information or where the information is made public as a matter of law.
We know how much data security matters to all of us. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We store all the personal information you provide on our secure (password and firewall protected) servers. And all electronic transactions you make to or receive from us are encrypted using SSL technology.
This means that we do not store any Credit Card or Debit Card information on our servers or our physical premises whatsoever.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. So you are responsible for keeping your password and user details confidential. We will never ask you for your password. This kind of sensitive information is encrypted and made inaccessible to us.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We sometimes share your personal data with trusted third parties. For example, delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.
We provide only the information they need to perform their specific services and they may only use your data for the exact purposes we specify in our contract with them. We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:
IT companies who support our website and other business systems.
Operational companies such as delivery couriers.
Direct marketing companies who help us manage our electronic communications with you.
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our ‘Cookies’ section earlier for details.
Data insight companies to ensure your details are up to date and accurate.
With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes. For example, if we run a joint promotion with a manufacturer and you agree to receive direct communications from them.
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We may, from time to time, expand, reduce or sell THHG and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
For further information please contact our Data Protection Officer.
What is a cookie? Basically, it's a piece of tracking software which allows you to use all the features of an online retail website, like adding products to your shopping basket. Meanwhile, the online retailer is able to identify and track your activity, but only on their website. Not anywhere else.
We make use of both “session” cookies and “persistent” cookies. We use the session cookies to keep track of you while you navigate the website. Meanwhile, the persistent cookies enable our website to recognise you when you visit. So if you left something in your shopping basket last time you visited, it should still be there waiting for you when you return.
Session cookies will be deleted from your computer when you close your browser.
Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our advertisers and payment services providers may also send you cookies to track your online activity. But once again, this will only track your activity on their websites and our website.
Most browsers allow you to refuse to accept cookies. However, this will often have a negative impact on the usability of many websites, including ours.
Where you submit personal information for publication on our website, we will only ever publish and use that information in accordance with the license you grant to us.
Similarly we will not, without your express consent, share your personal information with any third parties for the purpose of direct marketing.
Top-Hatted Hamster Games